The general terms and conditions of use (the " General Terms of Use") apply to various services (the "Services") provided by atta Inc. (the "Company"). Minors shall use the Services with the consent of their parents or guardians.
The General Terms of Use shall be governed by the Japanese language. The English translation has been prepared solely for reference purposes. In the event of any discrepancy or inconsistency between the English version and the Japanese version, the Japanese version shall prevail. EPS Terms and Conditions:https://developer.expediapartnersolutions.com/terms/en
Article 1 (Definitions)
1.1 The following words shall have the following meanings in the General Terms of Use;
(i) ”Application” means “atta” ,an application for smartphone, provided by the Company,
(ii) “Site” means “atta”, a website, operated by the Company that bear ‘atta.ai’ domain name,
(iii) “User” means any person who uses the Services.
1.2 The Services shall be based on Japan time (GMT + 9:00).
Article 2 (Consent and Scope)
2.1 The General Terms of Use apply to all User of the Services. The User must agree to and abide by the General Terms of Use when using the Services.
2.2 Some of the Services have the individual terms of use, guidelines, precautions, important matters, etc. (collectively, the "Individual Terms of Use") (the General Terms of Use and the Individual Terms of Use are collectively referred to as the "Terms of Use"). In using the Services, the User shall comply with the Terms of Use. If there are any conflicting provisions between the Individual Terms of Use and the General Terms of Use, the provisions of the Individual Terms of Use shall take precedence.
2.3 By using the Service, the Company deems that the User agrees to the General Terms of Use.
Article 3 (Information and Content)
3.1 Some of the information provided by the Company in the Services is based on information posted on official websites of hotels, websites operated by travel agencies, and other websites operated by third parties (collectively, the "External Sites").
3.2 The Company shall endeavor to keep all information (including information related to hotels) and data(collectively, the "Content"), such as articles and images, provided on the Services shall always be accurate and up-to-date. Provided that, even if there is inaccurate information in the Content, the Company shall not be liable other than to make efforts to correct it.
3.3 The Company disclaims all warranties, express or implied, including any warranties of accuracy, currency, usefulness, reliability, legality, or non-infringement of third party’s rights of the content.
3.4 The User assumes total responsibility for use of the content.the company disclaims any and all liability for the acts related to the user’s use of the content.
Article 4 (Travel-related information)
4.1 The Service allows the User to browse or search for travel-related information worldwide, such as hotels and other accommodations, airline tickets, rental cars and other transportation, activities, and other.
4.2 The Company disclaims all warranties, express or implied, including any warranties of accuracy, currency, usefulness, reliability, legality, or non-infringement of third party’s rights of the information provided on the services.
Article 5 (External Sites)
5.1 When the User visit or browse the External Sites through the Service, use any services of the External Sites, or enter into any contracts through the External Sites (hereinafter collectively these act referred to as the "Use of External Sites"), the User assume total responsibility for the Use of External Sites. The Company disclaims any and all liability for the Use of External Sites.
5.2 The Company disclaims any and all liability for the absence of unauthorized access, unauthorized acquisition of information, viruses, and the absence of information, images, or expressions offensive to the public on the external sites linked to the Services. The User assumes total responsibility for visiting or browsing the External Sites.
Article 6 (Location information, etc)
6.1 When the User receives any of the Services that use the location information, the User shall enable GPS on the terminal. Provided that, even when using such services, inaccuracies in information may occur due to the accuracy of GPS and other factors.
6.2 The Company disclaims all warranties, even if any part of the Services does not operate or display properly due to the User's location, the state of the terminal used by the User, the state of communication environment, or any other.
6.3 A service provided by a third party (including the service provided by a third party within the Services) shall be applied to the terms and conditions of use presented by the third party.
Article 7 (Intellectual Property Rights)
7.1 All copyrights, trademarks, and other intellectual property rights pertaining to the Services and the Content are the property of the Company or the owner of such intellectual property rights.
7.2 The Company grants the User a license to use the Services to the extent that the User uses the Services for personal use.
Article 8 (Prohibited Acts)
Regarding the User’s use of the Services, the Company prohibits any of the following acts;
(i) reverse engineering, decompiling, disassembling, or otherwise analyzing the Application or the Site,
(ii) unauthorized modification of the Application or the Site,
(iii) acts that distribute information provided on the Services to third parties for commercial or unauthorized purposes,
(iv) acts that download a large amount of the Content from the Services in a short period of time,
(v) acts that make a third party use the Services or use the Services for the benefit of a third party,
(vi) acts that use of the Services for purposes different from those intended by the Company,
(vii) acts that breach or may breach the Terms of Use, applicable laws or regulations,
(viii) acts that are or may contrary to public order and morals,
(ix) acts that provide false information or information that is likely false,
(x) acts that violate or likely violate rights of the Company or any third party,
(xi) acts that violate or likely violate intellectual property rights (including copyrights, design rights, patent rights, utility model rights or trademark rights) of the Company or any third party,
(xii) acts that defame or slander the Company or any third party,
(xiii) acts that interfere with the operation of the Services, and
(xiv) other acts which the Company deems inappropriate.
Article 9 (Exclusion of Anti-Social Forces)
9.1 The User respectively represent and warrant that they are not a gang, a gang member, an individual that left a gang within the last 5 years, a quasi-member of a gang, a gang affiliate or group, soukaiya, a blackmailer camouflaged as a social movement activist, a special intelligent violent group, or any other groups or persons equivalent to any of the above (collectively, the “Anti-Social Forces”) and that the User do not fall under any of the following categories, and warrant that the User will not fall under any of the following categories in the future;
(i) the User have relationships where Anti-Social Forces are recognized to control the management,
(ii) the User have relationships where Anti-Social Forces are recognized to be substantially involved in the management,
(iii) the User have relationships in which such User are recognized to be using illegal Anti-Social Forces; for example, for the purpose of acquiring wrongful gain for itself or a third party, or for the purpose of inflicting damage on a third party,
(iv) the User have relationships that is recognized as being involved in providing funds or benefits to Anti-Social Forces, or
(v) the User’s officers or persons substantially involved in its management have socially reprehensible relationships with Anti-Social Forces.
9.2 The User respectively warrant that they will not engage in any of the following actions, either by themselves or through the use of a third party;
(i) violent demands,
(ii) unlawful and unjust demands,
(iii) threatening behavior or use of violence in connection with transactions,
(iv) spreading rumors, damaging the reputation of the Company by using fraudulent means or force, or obstructing the service of the Company, and
(v) any other actions equivalent to any of the foregoing.
9.3 If the User falls under any of Anti-Social Forces or the categories in paragraph 1 of this Article, conduct any actions as set forth in paragraph 2 of this Article, or make any false statement concerning their representations and warranties as set in paragraph 1 of this Article, the Company may suspend use of the Service. The Company shall not be liable for any damages incurred by suspension.
Article 10 (Suspension of Service)
10.1 If the User falls under any of the following categories, the Company may suspend use of the Service by the User;
(i) if a minor uses the Services without the consent of the minor’s legal representative,
(ii) if the User have received any form of punishment from the Company in the past,
(iii) if the User commits any of acts specified in each item of Article 8,
(iv) if the User delays or defaults the performance of his/her obligations to the Company,
(v) if the User violates any provision of the Terms of Use or applicable laws or regulations, or
(vi) other cases in which the Company deems inappropriate as the User.
10.2 If the User violates any provision of the Terms of Use or applicable laws or regulations, the User shall compensate the Company or any third party for any damage caused by the User's violation at own responsibility and expense.
Article 11 (No Guarantee and Disclaimer)
11.1 The Company disclaims any and all liability except obligations or responsibilities by the terms of use.
11.2 The Company provide the services on an "as is " and shall not guarantee any of the follows;
(i) no error, bug, malfunction, or security flaw exists in the services,
(ii) not infringing on the rights of third parties, and
(iii) fitness for a specific purpose
11.3 If the Company is liable to the user, the company compensates ordinary damages which are caused actually and directly by such negligence, except for damages caused by the company’s willful misconduct or gross negligence.
Article 12 (Damages)
The User must compensate the Company for any damages arising from any breach of the Terms of Use. If a dispute arises between the User and a third party as a result of the User's use of the Service, the User shall resolve the dispute at the User's own expense and responsibility, and shall not cause any damage to the Company.
Article 13 (Prohibition of Assignment of Status)
The User may not, without the prior written consent of the Company, transfer the contractual status under the Terms of Use to a third party, assign or transfer all or part of its rights and obligations under the Terms of Use to a third party, or encumber its rights under these Terms of Use as collateral.
Article 14 (Environment)
14.1 The User must prepare a communication environment at the User's own expense and responsibility.
14.2 The Company shall not be responsible for any damage caused by reasons attributable to the User, such as inadequate communication environment or updates.
14.3 In using the functions of the Service, the Company may request the User to access the functions of other applications or terminals. If the User uses the Service without complying with such a request, malfunctions may occur due to such a state. the Company shall not be liable for any malfunctions.
14.4 Browsing the Content and using the Services incurs packet communication fees and other charges for connecting to the Internet. All such charges shall be borne by the User.
Article 15 (Personal Information)
The Company will handle personal information (defined in the Personal Information Protection Law) of the User or personal data(defined in the General Data Protection Regulation（EU 2016/679）), pursuant to “Privacy Policy” stipulated by the Company.
Article 16 (Notice)
16.1 Unless otherwise stipulated, the means by which the Company notifies the User of important matters, such as matters concerning the operation of the Services, shall be by posting on the Application or on the Site, or by any other method that the Company deems appropriate.
16.2 Notices posted on the Application or on the Site shall be deemed to be completed when posted.
16.3 Unless there is an objection from the User, the Company deems the User to have agreed to the contents of the notice as of the date posted.
Article 17 (Temporary suspension or Termination)
17.1 The Company may change all or part of the contents of the Services. The Company shall not be liable for any disadvantage or damage caused by a result of such changes.
17.2 In the event of any of the following events, the Company may temporarily suspend all or part of the Services. In addition, if the Company determines that the continued provision of the service is difficult due to the continuation of such events, the Company may terminate the Service without notice to the User.
(i) In the event that it is difficult to provide the Services due to force majeure such as natural disasters, hacking attacks, communication failures;
(ii) In the event that the Company performs maintenance of systems or servers related to the Services;
(iii) In the event that the system is overloaded due to excessive access, etc, or
(iv) Other cases where the Company deems it necessary to temporarily suspend the Service.
17.3 the Company may terminate all or part of the Services by giving one (1) month's prior notice to the User. Such notice shall be given in accordance with Article 16.
17.4 The Company shall not be liable for any disadvantage or damage due to the interruption or termination of the Service.
Article 18 (Separability)
18.1 If any provision of the Terms of Use or part thereof is determined to be invalid or unenforceable, such determination shall not affect the remaining portions, and the remaining portions shall remain valid and enforceable. The Company and the User agree to comply with the intent of such invalid or unenforceable provision or portion thereof, and to endeavor to ensure the same effect, and agree to be bound by the revised Terms of Use.
18.2 If any provision of the Terms of Use or any part thereof is determined to be invalid or unenforceable in relation to one User, it does not affect other User.
Article 19 (Jurisdiction and Governing Law)
19.1 The Terms of Use shall be governed by and construed in accordance with the laws of Japan.
19.2 In the event of any dispute arising in connection with the Terms of Use, the district court having jurisdiction over the Company's head office will be the court of exclusive jurisdiction.
19.3 The translated versions of the Terms of Use into other languages are provided by the Company solely for the convenience of the User, and the Japanese version of the Terms of Use shall apply to all relationships between the Company and the User.
Article 20 (Amendment)
20.1 The Company may amend the Terms of Use in accordance with Article 548-4 of the Civil Code of Japan in any of the following events:
(i) if the amendment to the Terms of Use aligns with the general interest of the User; or
(ii) if the amendment to the Terms of Use does conflict with the purpose of the Terms of Use, and it is reasonable in light of the circumstances concerning the amendment such as the necessity of the amendment, the appropriateness of the details of the amended conditions, and the details of such provisions.
20.2 If the Company intends to amend the Terms of Use, the Company will specify the effective date of such amendment, and notify the User of its intention to amend the Terms of Use, the details of the amended terms of the Terms of Use, and the date of such amendment, in no later than two (2) weeks before such amendment.
20.3 If the User uses the Services after the notification pursuant to the preceding paragraph, the User is deemed to have agreed to the amendment.
20.4 The Company shall not be liable for any disadvantage or damage caused by the amendment of the Terms of Use.
Updated on 27th May, 2022
Updated on 15th February, 2022
Updated on 11th April, 2019
Updated on 13th March, 2019
Updated on 26th June, 2018
Established on 7th April, 2018
Membership Terms of Use
The membership terms and conditions of use (the "Membership Terms of Use") apply to member services (the "Member Services") provided by atta Inc. (the "Company").
The Membership Terms of Use shall be governed by the Japanese language. The English translation has been prepared solely for reference purposes. In the event of any discrepancy or inconsistency between the English version and the Japanese version, the Japanese version shall prevail.
Article 1 (Definitions)
The following words shall have the following meanings in the Membership Terms of Use. Unless otherwise specified, terms defined in the General Terms of Use shall be used with the same meaning.
(i) “Member” means a User who has agreed to the Membership Terms of Use and has been registered as a member by applying for registration in accordance with the procedures prescribed by the Company.
(ii) “Member Services” means the Services that are provided exclusively to Member.
(iii) “Account” means the right to use the Member Services issued to a Member by the Company after the Member has applied for registration.
(iv) “Registration Information” means information about a Member.
(v) “Membership Guidelines” means guidelines, precautions, and important information regarding the Member Services that are presented to the Member in a means deemed appropriate by the Company.
(vi) “These Terms” means collectively the Membership Terms of Use, the General Terms of Use and any other individual terms and conditions or guidelines.
Article 2 (Consent and Relationship)
2.1 The Member must agree to and abide by the Membership Terms of Use and the General Terms of Use when using the Member Services. In addition, if there are separate terms and conditions for the services used, the Member shall comply with them.
2.2 Matters not stipulated in the Membership Terms of Use shall be governed by the General Terms of Use. Provided that, in the event of any conflict between the provisions of the General Terms of Use and the Membership Terms of Use, the Membership Terms of Use shall prevail.
2.3 The Membership Guidelines shall form a part of the Membership Terms of Use. In the event of any conflict between the Membership Guidelines and the Membership Terms of Use, the Membership Guidelines shall prevail.
Article 3 (Use of Member Service)
3.1 The Company may add new services to the Member Services, change or delete all or part of the Member Services without prior notice to the Member.
3.2 The Member assumes total responsibility for using the Member Services.
3.3 The Company shall not be obligated to back up all information regarding the Member's use of the Member Services, including data saved as favorite information by the Member. In the event that the Member's information is deleted for any reason, including but not limited to failure, the Company shall not be liable other than to make efforts to restore the Member Services.
Article 4 (Registration)
4.1 The User (the "Applicant") who intends to register as a Member in order to use the Membership Services shall complete the registration application process on the procedures prescribed by the Company.
4.2 If the Company accepts the Applicant's application, the Company will send the Applicant a notice of acceptance. The notice of acceptance shall be sent by the means specified in Article 11.
4.3 Upon receipt of the notice of acceptance, the Applicant shall be registered as a Member and shall be able to use the Membership Services.
4.4 The Company may refuse registration, if the Applicant falls under any of the following;
(i) if the Applicant is a minor and it is found that the Applicant have not obtained consent from his/her legal representative,
(ii) if the Applicant have received any form of punishment from the Company in the past,
(iii) if the Applicant falls under any of Anti-Social Forces or the categories in Article 9.1 of the General Terms of Use,
(iv) if the Applicant does not follow the Company’s instructions when applying for registration, or
(v) other cases in which the Company deems inappropriate.
Article 5 (ID and Password)
5.1 In case of specifying a password to log in to the Member Services, the Member must specify a string of characters that is difficult for a third party to guess.
5.2 The Member must strictly manage his/her login ID and password to log in to the Member Services.
5.3 The Company will assume that the Member himself/herself has used the Membership Services when the login ID and password entered match the login ID and password registered.
5.4 The Member shall not transfer his/her Account and all or part of his/her rights set forth in the Membership Terms of Use to any third party. The Member shall not allow any third party to use the Member Services, nor shall use for the benefit of any third party.
5.5 The Member shall be liable for any and all damages caused by inadequate management of the login ID and password, negligent use, or error.
5.6 If the Member loses his/her login ID and password, discovers that a third party is using his/her login ID and password, or needs to change any or all of his/her login ID and password for any other reason, the Member must reset his/her login ID and password in accordance with the procedures prescribed by the Company.
5.7 The Member is responsible for keeping his/her Registration Information accurate and up-to-date. If for any reason the Registered Information needs to be changed, the Member must promptly change it by the procedures prescribed by the Company.
Article 6 (Term of Validity, Withdrawal)
6.1 The validity period of the Member's membership status is indefinite unless otherwise requested by the Member or the Company.
6.2 The Member who intends to withdraw shall complete the withdrawal procedure prescribed by the Company.
6.3 If the Member withdraws, upon completion of the withdrawal procedure, the Company may delete all or part of the Member's Registration Information and other information related to the Member.
6.4 The Company shall not be liable for any damage incurred by the Member or a third party due to the deletion of the Member’s Registration Information or any other action in relation to the withdrawal procedure.
6.5 The Member who has withdrawn shall be liable for any and all damages incurred by the Company or third parties due to the withdrawal procedure or his/her actions, even after the Member has lost his/her membership by withdrawal, and shall absolve the Company from responsibility in any case.
6.6 The Member who has completed the withdrawal procedure shall lose all rights to use the Member Services upon completion of the withdrawal. If the Member owes a debt to the Company, the Member must repay that debt promptly.
Article 7 (Prohibited Acts)
Regarding the Member’s use of the Member Services, the Company prohibits any of the following;
(i) acts that breach or may breach these Terms, applicable laws or regulations,
(ii) acts that obtain or attempt to obtain other Member's login ID or password,
(iii) acts that use the Member Services through other Member's Account,
(iv) acts that provide false information or information that is likely false to the Company or register such information as the Registered Information,
(v) acts that may cause disputes with other Members,
(vi) acts that distribute information provided on the Member Services to third parties for commercial or unauthorized purposes,
(vii) acts that are or may contrary to public order and morals,
(viii) acts that interfere with the operation of the Member Services, and
(ix) other acts which the Company deems inappropriate.
Article 8 (No Guarantee and Disclaimer)
The Member may not, without the prior written consent of the Company, assign or transfer all or part of its rights and obligations under the Membership Terms of Use to a third party, or encumber its rights under the Membership Terms of Use as collateral.
Article 9 (Disposal)
9.1 The Company may, without prior notice, suspend the Member from using the Membership Service or deprive the Member of membership status, if the Member falls under any of the following;
(i) in the event of a violation of the provisions of these Terms,
(ii) in the event that the Member allows a third party to use the Member Services or use the Member Services on behalf of a third party,
(iii) in the event that it is found that the Member falls under any of the items of Article 4.5,
(iv) in the event that the Member uses his/her account in an unauthorized manner,
(v) in the event that the Member fails to follow instructions from the Company concerning the Member Services,
(vi) in the event that it is found that the Member has received any form of punishment from the operator of external services in the past, or
(vii) other cases in which the Company deems inappropriate as the Member.
9.2 If the Member violates these Terms, the Member shall be responsible for compensating and resolving any damages or problems arising from such violation at the Member's own responsibility and expense, regardless of whether or not the Member is punished, and shall absolve the Company from responsibility in any case.
9.3 The provisions of Article 6.3 through 6.6 shall apply mutatis mutandis to the Members who have been deprived of membership status.
Article 10 (Registration Information)
10.1 The Company shall use the Registration Information solely for the purpose of operating and providing the Member Services and other services operated by the Company.
10.2 The Company shall appropriately manage and use the Registration Information that falls under the category of "personal information" defined the Personal Information Protection Law or "personal data" defined the General Data Protection Regulation (EU 2016/679), in accordance with the Privacy Policy.
10.3 The Company may send information regarding each service provided by the Company to the Member using his/her Registration Information in a means the Company deems appropriate. The Member agrees in advance to such sending information. Provided that, the Member may refuse to receive such information at any time in a manner prescribed by the Company.
Article 11 (Notice)
11.1 Notifications from the Company to the Member shall be made by push notifications, by sending e-mails, or by any other method deemed appropriate by the Company, in addition to the methods stipulated in Article 15 of the General Terms of Use.
11.2 Notifications by push notifications or sending e-mails shall be completed upon transmission to the designated telephone number or e-mail address.
11.3 The Company may send important information on the Member Services to all Members (including the Member who has set to reject all e-mail notifications from the Company) in a means the Company deems appropriate.
11.4 If the Member has any spam filtering or other anti-spam measures in place for his/her e-mail address, the Member must change his/her settings to allow the receipt of e-mail from the Company. The Company shall not be liable for any damages incurred by the Member’s settings.
11.5 If the Company gives notice to the Member, the Member is deemed to have agreed to the contents of the notice as of the date of the notice, unless an objection is filed within one week of the date of the notice.
11.6 In the event that a notice from the Company is not delivered due to the Member's intentional or negligent failure to reach the Company, such as an incomplete or incorrect contact e-mail address or the Member's failure to change the contact e-mail address, the Company shall assume that the Member has agreed to the notice without objection and shall not be liable for any damages caused to the Member due to such non-reach of the notice.
Updated on 27th May, 2022
Updated on 15th February, 2022
Updated on 11th April, 2019
Updated on 13th March, 2019
Established on 10th April, 2018
Reservation Terms of Use
The reservation membership terms and conditions of use (the " Reservation Terms of Use") apply to reservation service (the " Reservation Service") provided by atta Inc. (the "Company").
The Reservation Terms of Use shall be governed by the Japanese language. The English translation has been prepared solely for reference purposes. Only the Japanese original has validity as an agreement, and the English translation has no validity.
Chapter 1 General Provisions
Article1 (Scope)
1.1 The Reservation Terms of Use apply to all User of the Reservation Service.
1.2 By using the Reservation Service, the Company deems that the User agrees to The Reservation Terms of Use.
1.3 The guidelines, precautions, and important information regarding the Reservation Service set forth by the Company (the "Reservation Guidelines") shall form a part of the Reservation Terms of Use. In the event of any conflict between the Reservation Guidelines and the Reservation Terms of Use, the Reservation Guidelines shall prevail.
1.4 The User agrees that the Reservation Terms of Use constitutes a written covenant as set forth in Article 1.2 of the Company’s General Conditions of Travel Business (Arranged Travel Section).
Article 2 (Definitions)
The following words shall have the following meanings in the Reservation Terms of Use. Unless otherwise specified, terms defined in the General Terms of Use shall be used with the same meaning.
(i) “Site” means a website, operated by the Company that bear ‘atta.ai’ domain name, ”Application” means an application for smartphone, provided by the Company,
(ii) “Arranged travel contract” means a contract between the User and the Company that the Company, upon receiving a request from the User and acting as an intermediary for the User, undertakes to arrange for the User to use the Accommodation service provided by the Service Provider. The contents of this contract are the contents displayed on the Reservation Request Page as set forth in Article 5.2, the Company’s General Conditions of Travel Business (Arranged Travel Section), and the Reservation Terms of Use (including the Reservation Guidelines),
(iii) “Service Provider” means a hotel, inn, other accommodations, transportation agency, car rental agency, or other travel agency affiliated with the Company, with whom a reservation can be made through the Reservation Service,
(iv) “Accommodation service” means accommodation services, transportation services, other activity services provided by the Service Providers to the User,
(v) “Service Contract” means a contract between the Service Provider and the User for use of the Accommodation Service, which includes the terms and conditions and other rules established by the Service Provider,
(vi) “Fee” means the fee payable to the Service Provider for using the Accommodation Service,
(vii) “Reservation request” means an application for the Arranged travel contract to the Company with the intention of using the Accommodation service,
(viii) “Complete Reservation” means that the Service Contract has been concluded between the User and the Service Provider as a result of arrangements made by the Company under the Arranged travel contract,
(ix) “Cancel the reservation” means cancellation of the Arranged travel contract before Complete Reservation, or cancellation of the Service Contract after Complete Reservation. ”Change to the reservation” means a change in the contents of the Arranged travel contract before Complete Reservation, or a change in the contents of the Service Contract after Complete Reservation,
(x) “Coupons” means a coupon and a coupon code which can be used for the Reservation Service,
(xi) “Points” means points which can be used for the Reservation Service.
Article 3 (Service Details)
3.1 As the Reservation Service, the User may use the follows;
(i) reservations for hotels, inns, and other accommodations affiliated with the Company,
(ii) reservations for domestic ticket,
(ii) cancellation or change of reservations in paragraph 1 and 2 of this article, and
(iii) customer support to support reservations in paragraph 1 and 2 of this article and to support cancellation or change of reservations in paragraph 3 of this article.
3.2 The User agrees that the Company may change all or part of the Reservation Service without prior notice.
3.3 The Company may subcontract all or part of the Reservation Service to a third party.
Article 3-2 (Customer Support)
3-2.1 The Company provides customer support services to assist the User in the smooth use of the Reservation Service.
3-2.2 The customer support service only supports the smooth use of the Reservation Service by the User, and is not intended to provide any guarantee to the User. The Company shall not be liable for any damage to the user due to the use of the reservation service or the inability to use the reservation service, except in cases where the company is found to be willful or grossly negligent. In addition, the Company shall not be obligated to respond to inquiries from the user.
Article 4 (How to use)
4.1 When using the Reservation Service, the User shall agree to the "Membership Terms of Use " and register as a Member.
4.2 When using the Accommodation service, the User shall comply with the Service Contract, as well as the other terms established by the Service Provider.
4.3 The Company does not provide the accommodation service, and does not guarantee the contents of the accommodation service.
Chapter 2 Reservation request and completion (Arranged travel contract)
5.1 The User who intends to use the Accommodation services posted on the Site or the Application shall make a reservation request by entering the prescribed items on the Member page and sending them to the Company.
5.2 The page displayed when applying for a reservation based on the preceding paragraph (the "Reservation Request Page") shall display the following items. The User shall make a reservation upon agreeing to the contents on the Reservation Request Page, the Company’s General Conditions of Travel Business (Arranged Travel Section), and the Reservation Terms of Use (including the Reservation Guidelines).
(i) Details of the Accommodation service (the name of the accommodations, etc.),
(ii) Travel Itinerary,
(iii) The Fee and other expenses normally required for the use of the Accommodation service,
(iv) Terms and conditions regarding cancellation of the Service Contract, such as cancellation fees, change fees, and cancellation policies provided by the Service Provider,
(v) Other travel conditions.
5.3 The Arranged travel contract shall be concluded between the Company and the User at the time the Company accepts the reservation request based on Paragraph 1. The Company's acceptance shall be deemed to have occurred at the time when the Site or the Application indicates to the User that the Company has accepted the reservation.
5.4 With respect to the conclusion of the Arranged travel contract, instead of delivering a document explaining the terms and conditions as provided in Article 12-4, Paragraph 2 of the Travel Agency Law and a document describing the contents of the contract as provided in Article 12-5, Paragraph 1 of the same law, the Company shall provide information to be included in such document by posting it on the designated page of the Site or the Application. The User agrees to be notified of the contents of the Arranged travel contract by such method.
Article 6 (Special Consideration)
6.1 The User who requires special consideration when using the Accommodation service (such as those with health problems, physical disabilities, food allergies, pregnant women, etc.; hereinafter referred to as "Special Consideration User")shall notify the Company to that effect when making a reservation.
6.2 When contacted in accordance with the preceding paragraph, the Company will notify the Service Provider to that effect. The Company will not use the information of the Special Consideration User for any purpose other than contacting the Service Provider.
6.3 The Company is not responsible for any measures taken by the service provider on behalf of the special consideration user. The Special Consideration User shall contact the Service Provider directly when requesting such measures to be taken.
Article 7 (Complete Reservation・Service Contract)
7.1 Based on the Arranged travel contract, the Company will arrange the Accommodation service with the care of a good manager.
7.2 When the Service Provider accepts use of the Accommodation Service by the User who has made a reservation request through arrangements made by the Company, the Company will notify the User of the Complete Reservation. At the time of such notification, the Service Contract shall be concluded between the Service Provider and the User.
7.3 Even in the event that the User does not receive the notification described in the preceding paragraph for some reason, even though the reservation has been completed, if the User is able to confirm that the reservation has been completed by using the "Confirm Reservation" function on the Reservation Service, the Service Contract shall be concluded between the Service Provider and the User at that time.
7.4 The service contract is concluded between the service provider and the user. the company is not responsible for the provision of accommodation services.
7.5 If the Company determines that it is impossible to conclude The Service Contract with the Service Provider due to reasons such as full capacity, holidays, or unsuitable conditions, the Company will notify the User to that effect.
Article 8 (Fulfillment of Obligations)
When the company has arranged the accommodation service with the care of a good manager, the company's performance of obligations under the arranged travel contract shall be completed even if the company is unable to conclude between the service contract and the user due to reasons such as full capacity, absence from work, or unsuitable conditions. the Company does not guarantee that the service contract will be concluded.
Chapter 3 Payment of the Fee
Article 9 (Payment)
9.1 The User shall pay the Fee to the Service Provider in accordance with the Service Contract by one of the following methods. Depending on the Accommodation service, the User may be limited to one of the payment methods.
(i) Payment directly to the Service Provider at the time of use of the Accommodation service (the "On-site payment").
(ii) Payment using a credit card on the Reservation Service at the time of reservation (the "Advance payment").
9.2 The User shall pay directly to the Service Provider for expenses that are not included in the Fee on the Reservation Request Page (such as the cost of food, beverages, and services ordered separately at the accommodation facility) separately from the Fee, regardless of the payment method described in the preceding paragraph.
9.3 If payment of a deposit is required for the Accommodation service, the User shall pay the deposit by credit card on the Reservation Service by the date designated by the Service Provider, even in the case of On-site payment.
Article 9-2 (Payment by Credit Card)
9-2.1 The credit card that the User can use for the Advance payment must be in the name of the User himself/herself (if the person making the reservation request and the person who actually uses the Accommodation service are different, the credit card must be in the name of the person making the reservation request). The User shall not use another person's credit card, enter false credit card information, or commit any other fraudulent act.
9-2.2 If the credit card company refuses to accept the credit card used by the User for the Advance payment for any reason, or if the Company determines that the use of the credit card falls under the fraudulent activity described in the preceding paragraph, the Company may change the payment method, cancel the reservation, or take any other necessary action without the User's consent. In this case, the Company shall not be liable for any damages incurred by the User.
Chapter 4 Cancellation・Change
Article 10 (Cancellation)
10.1 If the User cancels the reservation, the User shall use the Reservation Service or contact the Service Provider directly.
10.2 In the event that the User cancels the reservation pursuant to the preceding paragraph, the User shall pay cancellation fees to the Service Provider in accordance with the method prescribed by the Company. In addition, the Company shall bill the User for the amount equivalent to the cancellation fee on behalf of the Service Provider. The same shall apply in the event that the User cancels without following the cancellation procedures pursuant to the preceding paragraph (unauthorized cancellation).
10.3 If a cancellation fee is incurred during the cancellation process about reservations for which the Advance payment has been made, the Company will charge the amount equivalent to the cancellation fee to the credit card used for the Advance payment on behalf of the Service Provider. For reservations for which the On-site payment has been made, the Company will charge the User directly on behalf of the Service Provider an amount equivalent to the cancellation fee by wire transfer to a bank account designated by the Company (bank transfer fees shall be borne by the user). In addition, the Company may charge the User all or part of the handling fee for the payment of the amount equivalent to the cancellation fee, and the User agrees to this in advance.
10.4 In the event that the User is unable to settle the amount equivalent to the cancellation fee for a reservation for which the Advance payment has been made, because the credit card company refuses to accept the credit card used for any reason, the User shall transfer the amount equivalent to the cancellation fee to the bank account designated by the Company (the transfer fee shall be borne by the user).
10.5 In the event that the cancellation fee for a reservation for which the Advance payment has been made is in excess of the actual cancellation fee due to the timing of cancellation procedures or other reasons, the Company shall transfer the excess amount to the bank account designated by the User without delay (bank transfer fees shall be borne by the Company). The bank account designated by the User must be in the User's name, and no interest will be charged on the excess amount.
10.6 If the User has paid the deposit prior to the cancellation of the reservation, the Company will refund the deposit to the User by wire transfer to the bank account designated by the User without delay (the transfer fee shall be borne by us). The bank account designated by the User must be in the User's name, and no interest will be charged on the deposit.
10.7 If the User fails to pay the deposit by the date designated by the Service Provider for accommodation services for which a deposit is required to be paid, the Company shall treat such User as having canceled the reservation.
Article 11 (Change)
11.1 When making changes to a reservation, the User shall use the Reservation Service or directly contact the Service Provider to make the changes to the reservation.
11.2 In the event that a change in reservation details incurs a cancellation or change fee in accordance with the Service Contract, Article 10.2 through Article 10.5 shall apply mutatis mutandis to the payment of such cancellation or change fee.
11.3 In the event that the Fee is reduced as a result of a change made in accordance with paragraph 1, the Fee will be the reduced Fee. In the case of a reservation for which the Advance payment has been made, the Fee paid in advance will be the Fee after the reduction. Provided, however, that if the Fee before the reduction is paid in advance due to the timing of the change, Article 10.5 shall apply mutatis mutandis to the refund of the difference to the User.
11.4 In the event of an increase in the Fee due to changes made in accordance with paragraph 1, the User shall pay the increased amount (the difference between the increased Fee minus the original Fee) to the Service Provider. In this case, for reservations settled in the Advance payment, the Company will charge the increased amount to the credit card used for the Advance payment on behalf of the Service Provider. For reservations settled in the On-site payment, the User shall pay the increased amount directly to the Service Provider.
11.5 In the event that a new deposit payment is required as a result of a change made in accordance with paragraph 1, the User shall pay the deposit by credit card on the Reservation Service by the date specified by the Service Provider, even in the case of the On-site payment.
Article 12 (Discontinuance of the Accommodation Service due to Accident)
In the event that the Service Provider stops providing the Accommodation service due to an accident, natural disaster, riot, etc., the Company shall not be liable for any damages incurred by the User. In such a case, the Fee shall be processed in accordance with the Service Contract. Provided, however, that if the Accommodation Service is a reservation for which the Advance payment has been made, the Company may refund the Fee to the User on behalf of the Service Provider.
Chapter 5 Coupons
Article 13 (Details)
13.1 If the User satisfies the conditions for the grant of the Coupons, the Company shall grant the Coupons to such User.
13.2 The number of the Coupons, their contents, and other conditions shall be determined by the Company, and the User shall comply with such conditions.
13.3 The Company will grant the Coupons to the User on the date when the conditions for the grant of Coupons are fulfilled (if the condition is the use of the Accommodation Service, it is on the date when the use of such service is completed).
13.4 The Coupons are granted to the User by the Company and may only be used for the Reservation Service. The User shall not use the Coupons for any purpose other than the Reservation Service.
13.5 The Service Provider is not involved in and is not responsible for the grant and use of the Coupons. The User may only contact the Company regarding the Coupons.
Article 14 (Confirmation)
14.1 The Company will post information regarding the Coupons, such as the number held by the User and the details, at a predetermined location on the Reservation Service.
14.2 If the User has any doubts about the information posted in accordance with the preceding paragraph, the User shall immediately contact the Company.
14.3 If the User contacts the Company in accordance with the preceding paragraph, the Company will investigate the matter and takes an action to resolve the User's doubts. Provided, however, that an investigation and an action shall be made at the discretion of the Company.
Article 15 (Use of Coupons)
15.1 If the User satisfies the conditions of use (expiration date, number of uses, number of available uses, etc.) determined by the Company, the User may use the Coupons for all or part of the payment to the Company, such as of the Fee, for the Reservation Service. Provided, however, that this shall not apply in the following cases;
(i) it is clearly stated on the Reservation Request Page or in the description of the Accommodation service that the Coupons are not applicable,
(ii) the Coupons granted to the User are not recorded on the Company’s servers for any reason,
(iii) the User does not meet the conditions of use set forth by the Company, or
(iv) other cases prescribed by the Company.
15.2 If the Coupons are coupon codes, the User can use it as a coupon by entering the coupon codes at the designated location.
15.3 Even if the amount available for payment by the Coupons exceeds the amount of payment, the User may not request the Company to refund the difference between the Coupons and the amount of payment or to provide additional services.
Article 16 (Allocation of Coupons)
16.1 If the User uses both the Coupons and cash for all or part of a payment to the Company, the Company will first apply the Coupons and then apply cash for the remaining payment.
16.2 If the User uses a combination of the Coupons, the Points and cash for all or part of a payment to the Company, the Company will first apply the Coupons, then the Points to the remaining payment, and then cash to the remaining payment.
Article 17 (Cancellation or change of reservation using Coupons)
17.1 In the event that the User cancels the reservation which the Coupons have been used, the Company shall return the Coupons used. Provided, however, that this shall not apply in cases where the validity period of the Coupons has expired or in other cases prescribed by the Company.
17.2 If the User changes the reservation for which the Coupons has been used, the procedure is processed in accordance with the follows;
(i) the Fee is reduced due to the change;
a If the amount available for payment with the Coupons exceeds the Fee, the User may not request the Company to refund the difference between the Coupons and the Fee or to provide additional services,
b If the amount available for payment by the Coupons does not exceed the Fee, the Company will process the reduced amount in accordance with Article 11.3,
(ii) the Fee increases due to the change;
a If the Fee after the increase does not exceed the amount available for payment by the Coupons used, the Company will not charge the User the increased amount,
b If the Fee after the increase exceeds the amount available for payment by the Coupons used, the Company will process the unsettled amount of the Fee after the increase in accordance with Article 11.4.
17.3 If cancellation fees or other charges are incurred as a result of cancellation or change of the reservations, the User may not use the Coupons to pay such cancellation fees or other charges.
17.4 If the User completes a reservation without using the Coupons, the User may not request the use of the Coupons for such the Accommodation service after such reservation has been completed.
Article 18 (Coupons for cancellation or change of reservation)
18.1 If the use of the Accommodation service is a condition for the grant of the Coupons and the User cancels the reservation for the Accommodation service, the Coupons will not be granted.
18.2 If the use of the Accommodation service is a condition for the grant of the Coupons and the User changes the reservation for the Accommodation service, and the Accommodation service is not eligible for the Coupons as a result of the change, the Coupons will not be granted.
18.3 If the use of the Accommodation service is a condition for the grant of the Coupons and the User changes the reservation for the Accommodation service, and the changed Accommodation service are also eligible for the grant of the Coupons, the Coupons for such the changed Accommodation service will be granted.
Article 19 (Prohibited Acts regarding Coupons)
19.1 Regarding the Coupons, the Company prohibits any of the follows;
(i) moving the Coupons to other accounts,
(ii) transferring or pledging the Coupons to other User or sharing them with other User.
19.2 Under no circumstances will the Company redeem the Coupons for cash.
19.3 The User shall be responsible for any taxes and incidental expenses incurred in connection with the acquisition and use of the Coupons.
19.4 If the User loses his/her membership status, all the Coupons held by the User will be forfeited. The Company shall not be liable for any loss or damage incurred by the User as a result of such forfeiture.
Article 20 (Expiration of Coupons)
20.1 The Company may cancel all or part of the Coupons held by the User without prior notice, if the User falls under any of the following;
(i) In the event of any act that violates or may violate the Reservation Terms of Use or any other terms and conditions prescribed by the Company,
(ii) In the event of any act that violates or may violate laws, regulations, or public order and morals,
(iii) Other cases in which the Company deems it appropriate to cancel the Coupons.
20.2 The validity period of the Coupons shall be the period prescribed by the Company. The Coupons that have not been used within the validity period will automatically expire upon expiration of the validity period.
20.3 the Company shall not be liable for any loss or damage incurred by the User due to cancellation or extinction of the coupons.
Chapter 6 Points
Article 21 (Details)
21.1 When the User uses the Accommodation service that is prescribed by the Company to be eligible for the Points, the Company shall grant the Points in accordance with the ratio prescribed by the Company.
21.2 The ratio of the Points, details, other conditions of awarding shall be determined by the Company, and the User shall comply with them.
21.3 The Points shall be granted to the User by the Company and may only be used for the Reservation Service. The User shall not use the Points for any purpose other than the Reservation Service.
21.4 The Service Provider is not involved in and is not responsible for the grant and use of the Points. The User may only contact the Company regarding the Points.
Article 22 (Grant Points)
The Company will grant the Points to the User on the day the User finishes using the Accommodation service for which the Points are to be granted.
Article 23 (Confirmation)
23.1 The Company will post information regarding the Points, such as the number of the Points held by the User and the details, at a predetermined location on the Reservation Service.
23.2 If the User has any doubts about the information posted in accordance with the preceding paragraph, the User shall immediately contact the Company.
23.3 If the User contacts the Company in accordance with the preceding paragraph, the Company will investigate the matter and take an action to resolve the User's doubts. Provided, however, that an investigation and an action shall be made at the discretion of the Company.
Article 24 (Use of Points)
24.1 If the User satisfies the conditions of use determined by the Company, the User may use the Points for all or part of the payment of the Fee to the Company. Provided, however, that this shall not apply in the following cases;
(i) it is clearly stated on the Reservation Request Page or in the description of the Accommodation service that the Points are not applicable,
(ii) the Points granted to the User are not recorded on the Company’s servers for any reason,
(iii) the User does not meet the conditions of use set forth by the Company, or
(iv) other cases prescribed by the Company.
24.2 If the User completes a reservation without using the Points, the User may not request the use of the Points for such the Accommodation service after such reservation has been completed.
Article 25 (Allocation of Points)
If the User uses both the Coupons and cash for all or part of the payment of the Fee to the Company, the Company will first apply the Points and then apply cash for the remaining payment.
Article 26 (Cancellation or change of reservation using Points)
26.1 In the event that the User cancels the reservation with which the Points has been used, the Company shall return the Points used. Provided, however, that this shall not apply in cases where the validity period of the Points has expired or in other cases prescribed by the Company.
26.2 If the User changes the reservation for which the Points has been used and the Fee increases due to the change and the amount available for payment with the Points exceeds the Fee, the Company shall return the difference.
26.3 If the User changes the reservation for which the Points has been used and the Fee is reduced due to the change and the amount available for payment with the Points exceeds the Fee, the User may use the Points for the increased amount.
26.4 If cancellation fees or other charges are incurred as a result of cancellation or change of the reservations, the User may not use the Points to pay such cancellation fees or other charges.
Article 27 (Points for cancellation or change of reservation)
27.1 If the use of the Accommodation service is a condition for the grant of the Points and the User cancels the reservation for the Accommodation service, the Points will not be granted.
27.2 If the use of the Accommodation service is a condition for the grant of the Points and the User changes the reservation for the Accommodation service, and the Accommodation service is not eligible for the Points as a result of the change, the Points will not be granted.
27.3 If the use of the Accommodation service is a condition for the grant of the Points and the User changes the reservation for the Accommodation service, and the changed Accommodation service are also eligible for the grant of the Points, the Points for such the changed Accommodation service will be granted.
Article 28 (Prohibited Acts regarding Points)
28.1 Regarding the Points, the Company prohibits any of the follows;
(i) moving the Points to other accounts,
(iii) transferring or pledging the Points to other User or sharing them with other User.
28.2 Under no circumstances will the Company redeem the Points for cash.
28.3 The User shall be responsible for any taxes and incidental expenses incurred in connection with the acquisition and use of the Points.
28.4 If the User loses his/her membership status, all the Points held by the User will be forfeited. The Company shall not be liable for any loss or damage incurred by the User as a result of such forfeiture.
Article 29 (Expiration of Points)
29.1 The Company may cancel all or part of the Points held by the User without prior notice, if the User falls under any of the following;
(i) In the event of any act that violates or may violate the Reservation Terms of Use or any other terms and conditions prescribed by the Company,
(ii) In the event of any act that violates or may violate laws, regulations, or public order and morals,
(iii) Other cases in which the Company deems it appropriate to cancel the Points.
29.2 The validity period of the Points shall be two years from the date of grant, unless otherwise prescribed by the Company. The Points that have not been used within the validity period will automatically expire upon expiration of the validity period.
29.3 The Company shall not be liable for any loss or damage incurred by the User due to cancellation or extinction of the Points.
Chapter 7 Other Provisions
Article 30 (Precautions)
The User agrees in advance that the following will occur with the Reservation Service;
(i) the availability ,room rates and other information of the accommodations of the Service Provider posted on the Reservation Service may differ from the information provided elsewhere by the Service Provider,
(ii) the Fee are subject to change without notice (In this case, the changed Fee will be applied only to the User who made the reservation after the change, and the Fee at the time of reservation will be applied to the User who has already made a reservation.).
Article 31 (Limitation of Liability)
31.1 The scope of the company’s liability for the reservation service shall be limited to the acts of arrangement described in article 7.1, except as otherwise provided.
31.2 The information provided by the service providers on the reservation service is the responsibility of the service providers. the company disclaims all warranties, express or implied, including any warranties of accuracy, currency, usefulness, reliability, legality, or non-infringement of third party’s rights of the information.
31.3 The Company shall not be liable for any loss or damage incurred by the user as a result of natural disaster, war, riot, cancellation of service by the service provider, cancellation of reservation due to overbooking by the service provider, order by government authorities, or other reasons beyond the control of the company or the company's agents.
31.4 If there is an error in the e-mail address or other contact information registered by the User for use of the Reservation Service, the Company shall not be liable for any damages, including but not limited to those resulting from the User's failure to receive communications from the Service Provider or other communications regarding the use of the Reservation Service.
Article 32 (Prohibitions)
Regarding the User’s use of the Reservation Service, the Company prohibits any of the following acts;
(i) transmitting or writing information by impersonating a third party,
(ii) using the Reservation Service by any method other than those approved by the Company,
(iii) registering false or incomplete information regarding an the User's name, address, telephone number, e-mail address, credit card number and other information whether intentionally or unintentionally,
(iv) non-payment of the Fee (for any reason)
(v) violent or otherwise disruptive behavior toward Service Providers, the Company, or third parties,
(vi) reservations that make it impossible to use the Accommodation service, such as making multiple reservations for the Accommodation service on the same day and time,
(vii) reselling to others or reservations deemed to be made for commercial purposes,
(viii) breaching or may breach the Reservation Terms of Use, applicable laws or regulations,
(ix) defaming or slander the Company or Service Providers,
(x) interfering with the operation of the Reservation Service, and
(xi) other acts which the Company deems inappropriate.
Article 33 (Use by Minors)
33.1 If the User is a minor at the time of application, the User must obtain the consent of a legal representative (such as a person with parental authority) before making a reservation.
33.2 If the User is a minor and falsely claims to have the consent of a legal representative or to be of legal age, the User is not entitled to cancel the reservation application or other actions.
Article 34 (Suspension of Use)
34.1 If the User falls under any of the following categories, the Company may terminate the Arranged travel contract and suspend use of the Reservation Service by the User;
(i) if a minor uses the Reservation Service without the consent of the minor’s legal representative,
(ii) if the User has received any disciplinary action from the Company in the past,
(iii) If the User are found to be a member of a gang, antisocial force, or right or left wing group, or to have provided funds to such an organization,
(iv) if the User commits any of acts specified in each item of Article 32,
(v) if the User delays or defaults the performance of his/her obligations to the Company,
(vi) if the User violates any provision of the Reservation Terms of Use, applicable laws, regulations and public order and morals or,
(vii) other cases in which the Company deems inappropriate as the User.
34.2 If the User violates any provision of the Reservation Terms of Use, the Reservation Guidelines or applicable laws or regulations, the User shall compensate the Company or any third party for any damage caused by the User's violation at own responsibility and expense.